Reference

dwg28 Legal For Account Access

dwg28 Legal brings the rules for account access, privacy, wallet records and policy requests into one clear place before you enter the lobby.

Account termsPrivacy controlsLocal-law accessPolicy requests
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CONTACT ROUTES

Where Legal Questions Meet Account Support

A clear support route matters when a Legal question affects your account, wallet status or access request.

Account access Use the account support path when phone verification, a sign-in detail or a Legal acceptance step blocks access. Include the affected account detail so we can match your request with the correct policy record.
Wallet status For a DANA, OVO, GoPay or QRIS question, attach the payment receipt or status reference shown in your cashier path. This lets us separate a policy query from a pending wallet record.
Policy changes Ask for a correction, access copy or policy clarification through the support contact displayed in your account. We will use your verified account details to handle the request and explain any local-law restriction.
DATA PRACTICE

How dwg28 Handles Legal Records

Legal handling is not limited to the wording on this page; it also covers the records created when you open an account, verify your phone or request a wallet status check.

Account data

We use registration and phone-verification details to connect your account with the Legal terms you accepted. Keep those details current so a policy request, wallet match or access check reaches the right account.

Cookies

Cookies help retain the session needed to move between account pages and the lobby. You can manage browser cookie settings, but changing them may require another login or affect pages that depend on an active session.

Security steps

Phone verification comes before account access, and we may ask for matching details when a sensitive policy or wallet request is made. Do not share your password or verification code with another person.

Record retention

We retain account, payment-status and support records only for the period needed to operate the account, reconcile requests and meet applicable legal duties. A request can ask us to explain the category and purpose of a retained record.

Correction requests

If your name, phone detail or account record is wrong, contact us through the account support route and identify the field to change. We may verify ownership before updating the Legal record linked to your account.

Who to contact

Use the support contact displayed inside your account for privacy, policy or access questions. Include a short description and relevant receipt or reference; we will tell you if local law limits the requested action.

Legal Answers Before You Open An Account

These Legal answers address the questions we expect before account access: which rules apply, what records we use, how wallet evidence is handled and where a correction request belongs. Read them with the current terms shown during registration, because access depends on local law and may vary by Indonesian location or account status.

dwg28 Legal covers account access, phone verification, privacy, cookies, wallet-status records, policy acceptance and requests to correct or access your data. It also explains when a local-law condition may affect use of the lobby or a particular account action.

The same policy framework applies to each account, but eligibility depends on local law and the details shown during registration. We may request phone verification or updated account details before allowing access to a policy-sensitive account area.

We use the receipt or status reference connected to your account to investigate a DANA or QRIS record. If the reference does not match, we may ask for additional account details before correcting the status or answering the policy request.

Yes. Send the requested correction through the support contact shown in your account and name the field that needs changing. We may verify account ownership first, then explain whether the change can be made under the applicable Legal terms.

We keep account, support and payment-status records for the period needed to operate the account, reconcile requests and meet applicable legal duties. You can ask which record category is retained and why through the account support route.

You can request an account-data copy through the support path displayed after login. Include your verified account details and specify the period or record type you need; we will explain the next step and any local-law restriction.

If you cannot accept the current Legal terms, do not continue with account access or a wallet request. Contact support through the account path to ask a question, and check the displayed policy wording again before taking another step.

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